How to keep up with digital changes in customer service? In March we meet at a conference organized by Craftware, Salesforce and the ICAN Institute.
Transforming customer service into an online version is much more than creating multi-channel service access options. Today, the most competitive brands in the world are investing in coherent multi-channel experiences that connect their various contact points and organizational departments. At the same time, in the back office, companies are using cloud services, data analytics and artificial intelligence (AI) to better understand their market.
By participating in the event you will learn:
The event will be held in the Polish language. If you want to know more visit this website.